Request an order change

Review your shipping address, selected products, configurations, and quantities carefully before placing your order. If you need a correction, email us immediately with your name, order number, and requested change.

We will try to help if the order has not yet been processed, but changes cannot be guaranteed after fulfillment begins. We cannot change an order after it has shipped.

Request a cancellation

Cancellation requests are accepted only before an order has shipped. Email us with your name, order number, reason for cancellation, and the item or items you want to cancel. Contacting us does not mean the order has been canceled; wait for written confirmation.

A cancellation fee of at least 5% applies. Additional vendor cancellation charges may apply when a vendor charges us to cancel a special order. We will confirm applicable charges before processing the cancellation.

If an order has already shipped, it cannot be canceled. See our Returns & Refunds Policy for return eligibility and instructions.